Return policy
Furniture Village is a company that focuses on customer satisfaction. They take the time to ensure that their customers are not facing any inconvenience, so if the customer is not satisfied with the product, they can return it. The customer should inform the company about the return of the product within 14 days from the purchase date. You can email the customer service informing them that you no longer want that particular product. The customer should ensure that the product is in its original condition, like when it arrived. The company will send you a large plastic bag so that the product is safely returned to the warehouse without any damage. This policy is about Furniture village mattress return policy .
Is the return policy applicable to mattresses?
The return policy for mattresses applies to both the mattress and the protector. If you have any problems with your mattress before it’s first 14 days, you can ask for a return. If your mattress is without a protector, it is not eligible for a return. You can contact the customer service center and inform them that you no longer want your mattress.
Can you ask customer service to collect your return product?
- Go to the store and buy the item.
- Bring the item back to your house and leave it there.
- You will be charged 25% of the product for bringing the item back to your house, regardless of how far you live from the store.
If you have any questions or concerns about the product, please do not hesitate to contact the company. You can reach them at 1-800-123-4567 and they will be more than happy to help you out.
How much time will it take for the refund to arrive?
If you have made payment by these methods then it may take up to seven days for your refund to be credited to your account, as a little time is required by the banks to process the refund. ..
What if the furniture or the mattress delivered is damaged?
As the company focuses on customer satisfaction, they do everything to make their customers happy and satisfied. ..
- Follow up with the person you spoke to on the phone
- Send them an email
- Write a letter
- Tweet
- Follow up with the person you spoke to on the phone: After speaking with them, what would you like to discuss?
- Send them an email: Let them know that you reached out and would like to discuss a potential meeting, either in person or over the phone.
- Write a letter: Thank them for their time and offer any advice or resources they may have about finding work or starting a new business.
- Tweet: If they’re interested in talking, please let me know!
If the damage is not that much and the furniture can still be used, but it needs to be replaced or repaired, the company recommends you to use it like that.
If the damage is significant, then the customer will be given a full refund.
If the furniture cannot be returned, then the customer can either exchange it or get a full refund for it.
The customer will be asked to fill out an incident form, which will be sent to the store, and further actions will be taken if the customer believes that they have been violated.
A technician will be provided by the company to look into the problem and repair it, but if the technician cannot do it in a reasonable amount of time or any other materials are required, then the company will make it happen as soon as they can. ..
Which payment methods are acceptable by Furniture Village?
-Visa -Mastercard -American Express -Diners Club
A credit card and debit card are two types of cards that allow you to spend money. A mastercard is a type of card that allows you to spend money in more than one place at the same time. A visa is a type of card that allows you to spend money in more than one place at the same time.
Conclusion
Furniture Village is an online furniture retailing brand that focuses on making their customers 100% happy and satisfied with their product. If any inconvenience occurs, customer service is available to help the customers. Furniture Village offers a return policy on every product. The mattress and divans without the mattress protectors cannot get returned. As the mattress comes with a 20-year guarantee so if the customer wants to return it, then they should do it during the first 14 days.
