ASOS is able to easily return any item purchased in the United States. Customers in the United States can easily have products that they do not like returning to the company. ASOS will also fully refund the money to the customers. However, it should be noted that refunds will be made in the form of vouchers and gift coupons which are only usable at ASOS. Customers should keep that in mind when shopping at ASOS.

ASOS’s return policy: If you have a product that you think is defective, you can return it within 14 days of receiving it. You must provide your original receipt and the product must be in the same condition as when it was received. If the product is not in the same condition as when it was received, we will refund your purchase price and send you a new product. If you have any questions about our return policy, please contact us at customer service@asos.com.

ASOS Return Policy

Customers in the United States can request a return within 28 days of delivery of the items. The delivery person will collect the item(s) to be returned within the stipulated time frame. Once the item reaches back to ASOS, the refund will be made immediately to the customer. As mentioned above, refunds will only be made in the form of an ASOS gift card or voucher which is usable at the retailer itself. The refund will be made in a maximum of 14 days.

All products must be returned in their original condition, undamaged, and with the hygiene seal unbroken.

It is the responsibility of the customer that the item returns undamaged to ASOS. Any damages incurred to the items must be paid for by the customers. Customers must also provide proof of postage to ASOS.

Terms and Conditions for Returning to ASOS

  1. Customers must contact ASOS customer service to initiate a return.
  2. Customers must provide ASOS with the original receipt and any other relevant documentation to support their return.
  3. Items must be in the same condition as when they were received, with all tags attached and no signs of wear or damage.
  4. Customers are responsible for shipping costs for returns that are not fulfilled through ASOS. ..

If you have any questions about returns or want to make a return, please contact us within 28 days of delivery. If you do not receive a response within that time, please contact us again and we will do our best to help. If the item you received is defective, we will offer you a full refund. If the item is not defective, but it has been damaged in transit, we will offer you a store credit or a new product.

How to Return Items to ASOS

  1. Log in to your account and select “My Account” from the top left corner of the screen.
  2. Select “My Orders” from the left hand side of the screen.
  3. Select “Return items to ASOS” from the dropdown menu on the right hand side of the screen.
  4. Click on “Return items to ASOS” and follow the instructions onscreen.

We’re sorry for any inconvenience this may have caused. All shipping charges will be refunded where appropriate.

Shipping Procedures and Charges

The customer must first notify the shipping company that had delivered the items. Generally, the USPS takes care of such shipping assignments. Shipping costs between the United States and the United Kingdom can vary depending on the mode of delivery. Express delivery is usually faster than standard delivery but is more costly.

The customer should take care that the items are carefully packed and any damages to the products will be the responsibility of the customer.

Alternatives to ASOS

If a customer does not want to shop at ASOS, they may choose to shop at any of the following stores: ..

H&M, Banana Republic, J. Crew, TopMan, Urban Outfitters, Calvin Klein, Ralph Lauren ..

Conclusion

The ASOS return policy allows customers to make returns up to a month from the date of delivery. However, they do not refund the money back to the customers’ accounts. Instead, customers get ASOS vouchers for shopping at the platform.

When returning items to ASOS, it is important to follow the terms and conditions. If customers do not follow the terms, they may not receive a refund. ..

A1. ASOS does not exchange items.

A2. ASOS does not offer refunds for items that have already been shipped. ASOS does not exchange or refund items that have already been shipped. This policy is in place to protect both the customer and the brand. ..

ASOS refund money to customers’ accounts within 24 hours of the order being placed.

We offer refunds within 14 days of delivery of items back to ASOS. If you have any questions or concerns about your order, please do not hesitate to contact us.