Can I cancel Cox Cable but keep Internet?

Cancelling your Cox cable service does not mean you lose your internet service. You will need to follow some simple steps to complete the cancellation process. The cox does not provide a cancellation facility online, so you will need to make a call to the cox customer care department. They would prompt your call to the customer retention team. The customer retention team is the last resort of cox to keep you on board. This team is specially trained to keep the customer on board and convince them not to cancel the service.

Steps to cancel Cox Cable TV service:

  1. Call your cable company and ask them to cancel your service.
  2. Make sure you have your internet connection active and that you are connected to the internet through a cable modem or router.
  3. If you have a phone, make sure to turn off your phone’s data connection before cancelling your service.

1. Call Cox customer care service: 

You can reach customer care agents by giving your account and billing information to the automated voice system. After that, your call would be directed to the cancellation department which is all negotiation specialists. So, you are advised to make up your mind that nothing can persuade you from terminating the service.

2. Prepare an excuse: 

It is up to the consumer to decide whether or not they want to keep using a service. However, if the consumer does not want to use the service, they must provide a strong justification for why they do not want to use it. For example, if the consumer wants to save money on their bills for months or years, they may need to provide a compelling reason why they do not want to use the service. If the consumer does not currently use the service, they may need to provide a strong justification for why they would like to change their mind and start using it again.

3. Be strong and firm: 

Remember that your main goal is to cancel the cable service but keep the internet. So you will need to be firm and calm throughout the call. Don’t be harsh no matter how much they annoy you to keep using their services. They will most likely try to offer you their best bundles and discounts to change your mind. In that case, you just need to be persistent and clear that you don’t have any other option but cancel the service.

4. Confirm the cancellation details: 

Cable service has been canceled successfully, but internet service is still working.

5. Return all equipment: 

After the cancellation of service, ask the company about the instruments that you need to return. Because if you don’t return the equipment within 10 days then you would have to pay extra charges for this. You can return the equipment through “cox technician pickup” by paying an extra $20 or you can send it via mail, UPS drop off, or return it to the retail store.

After completing these steps, it is advised to call Cox Communications and ask about any remaining dues and confirm that your account is paid.

Effect of cancellation of TV service on your monthly bill:

Cable service can be cancelled and your monthly bills will not decrease. This depends on the internet bundle you have subscribed to. Without cable service, you will not receive a discount on internet only bundle. But if you cancel cable service, your monthly bills will decrease by about $10.

Conclusion:

Cancelling cable service and keeping the internet can be a difficult task, but with a few simple steps it can be done. The first step is to find a good network operator for low prices. If you have cable service and want to keep the internet, you will need to cancel it and switch to the new network. The cox customer care agent will want to know why you are cancelling your service and whether there is any other reason. If everything goes according to plan, they will then confirm the cancellation with you so that there are no misunderstandings in the future.

A: There is no fee to cancel the Cox cable. ..

If you want to cancel the service before your contract is over, you would have to pay $10 per month as an early termination fee. ..

A No, cox bills are not paid in advance.

Cox charges all customers an advance bill for the normal monthly service charges. When a bill is received, it is for approximately the next 30 days of service.

A: Yes, you can cancel your cox service online. ..

Cox doesn’t allow its customers to cancel any service via hotline or online portal. You will need to visit the cox retail store or call their retention department to cancel any service.